Smoke and Mirrors Friends - Stay Clear Before One Breaks - Anonymous employee Fixt Employee Review

First, I would like to apologize for my tardy reply. I want to thank you for taking the time to give us your feedback. We do indeed have a cool concept, now running on more than 73,027 devices within NYPD, Applied Materials, Home Depot and many others. Enterprise companies don't use warranty providers. Nonetheless, I am really sorry that your experience at Fixt did not match our intention of being the best place you have ever worked. We are taking your feedback and addressing all the places we missed in delivering a great experience for you. I'll admit that sometimes we can become too focused on the execution of our goals. Our culture is friendly and intense, but we are also a young company and the stakes are high. So when push comes to shove we must settle for intense. We're ok with that. Also, you're right. There are others pursuing this problem (a fact you knew before you joined us). Competition is a great thing and our investors agree. If there was no competition the benefit of our service would be severely diminished. That's the fun of working on a platform, i.e., middle man app. You get to shield the customer from all the pain of working directly with a vendor. Nonetheless, there are many ideas we have for improving company operations, and we will continue to push forward on those. If you would like to share more about your experience please contact us by emailing hrhelp@fixt.co so that we can set up a time to talk. Thank you.