A time of change, not necessarily for the better - User Experience Researcher Fiserv Employee Review

1.0
27 Mar 2020
Recommend
CEO approval
Business outlook

Pros

Colleagues are smart, supportive, dedicated, and fun. Benefits and compensation average to below average. Clients are great folks and wonderful to work with.

Cons

In the age of fintech disruptors, Fiserv is a company that's struggling to reimagine itself. Its current CEO is widely expected to retire in the not-too-distant future and has handed over active leadership of the business to the CEO of recently-acquired FirstData. Fiserv culture is rapidly changing to the First Data model--leadership through fear and intimidation. I have direct knowledge of associates who routinely lie on employee satisfaction surveys because there has been retaliation. RIFs are periodic--typical for a company of this size, so maybe not a "con." Sadly, I have also seen product quality suffer because people are afraid to speak up and be seen as troublemakers.

Explore other reviews about Fiserv

5.0
22 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This is a Good Place to work

Cons

Work - life balance is minimal

4.0
2 Oct 2021
Recommend
CEO approval
Business outlook

Pros

Pay is decent, great team mates

Cons

New CEO is ravaging the company from inside out. Layoffs, frozen job postings, and revoking all WFH privileges.

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