Great Company with a Fantastic Product and Leadership - Customer Success Firstup Employee Review

Fast-paced environment with talented, motivated people who genuinely care about the company's success and customers. There are opportunities to make a meaningful impact, take ownership, and grow professionally. Leadership is focused on innovation and continuous improvement, and employees are encouraged to contribute ideas and challenge the status quo. The culture is collaborative, supportive, and driven by results.

The pace can be demanding at times, and priorities may shift as the company continues to evolve and respond to market opportunities. Success requires adaptability and a willingness to embrace change, but that also creates opportunities to learn and grow.

Good work life balance, with unlimited PTO for US based employees. The product is used, and relied on by some big companies, so there is a real impact to the work.

After a string of disappointing C suite leaders, and several waves of turnover, both voluntary and not, the Product and Engineering organization is a mess. A culture of fear and mistrust has been building, creating a generally unpleasant place to work. Outside of the leadership issues, the teams are all remote, with many spread across global timezones. This limits collaboration and encourages solo development, which has had a negative impact on product quality. Leading to a high level of quiet burnout that people do not feel safe sharing. Overall there is a feeling that Firstup has squandered these past few years. There is a growing feeling of helplessness, and my sense is, if left unaddressed, will change it from just being an unpleasant place to work to something much worse.