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FirstService Residential

Engaged employer

They will work you and only have one staff member doing events - Front Desk Receptionist FirstService Residential Employee Review

1.0
12 Mar 2024
Recommend
CEO approval
Business outlook

Pros

It was close to home. They do offer some benefits for part time staff

Cons

This company will allow so much to happen and not try to fix anything. They allow managers to lie and not even do a full investigation when a employee files a complaint. Upper management is very one sided. This company does not know how to treat their employees and will keep those who should be let go. I HIGHLY ADVISE that people stay away from working with this company. They do not properly on board employees and if you do go with this company I advise that you constantly ask for your yearly review because I had to wait almost 2 years to get a salary increase and when it was time to get one I couldn't receive it because my manager did not properly on board me so I had to go through the necessary training before getting retro pay.

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FirstService Residential Response
2y
Thank you for your feedback. While we are sad to hear about your experience, we will escalate your concerns to local and regional leadership. - Kaitlin Buccheri, Communications and Engagement Manager

Explore other reviews about FirstService Residential

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for.

Cons

Not many , sometimes the issues are not with the company itself but the property

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FirstService Residential Response
4d
We are happy to see that you are enjoying your experience with FirstService Residential. Thank you for your hard work and dedication! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
4.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
4d
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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