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FirstService Residential

Engaged employer

Satisfaction dependent on your building and region - Community Association Manager FirstService Residential Employee Review

3.0
27 Dec 2014
Recommend
CEO approval
Business outlook

Pros

In property management, you're essentially a consultant for an association. Although you may work for FirstService, you really work for your building. Needless to say, the building you work at is much more important than you working at FSR. But, I think if you're a CAM, FSR is one of the better companies you can do it for. Along those same lines, FSR is a conglomerate of regional property management companies. Therefore, someone in the Florida office may have a completely different experience in the Georgia office. I can say that the Georgia office is overall very good - supportive management that will have your back. They truly want you to stick around, so will do what it takes to make sure you're happy. Some pros: Decent PTO --I have 21 days, and it increases after 5 years. Little to no micro managing from upper management Fair amounts of training on all aspects of the job They're constantly looking for ways to improve and take your suggestions seriously Tremendous growth opportunities Meet and make good connections Management will push your client for raises and bonuses each year, which gives you incentive to stick around Monthly meetings with those in your position - it helps you share ideas and get closer with your co-workers in a normally independent job Management will terminate a relationship with a client if it's not beneficial to them or the manager to be there. This is one of their best traits - this ensures you don't get stuck at a terrible building. Managers and maintenance get a company paid iPhone They ask for their employee's feedback regularly

Cons

Benefits are so-so, healthcare is expensive Very little holidays (5 total) Technology and accounting very sub-par for this size of an organization Huge conglomerate company just trying to make money On call 24/7/365 (standard with this type of job, but it still sucks) High turnover Not fair treatment across buildings/clients, no consistency of salaries, bonuses, etc. Not enough upper management - I seldom talk to my manager since they're so busy.

Explore other reviews about FirstService Residential

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very positive and friendly atmosphere. Everyone in the support departments is very helpful

Cons

Its a little far from my house, but I like the atmosphere

4.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
5d
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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