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First Command Financial Services

Engaged employer

Not for me - Anonymous employee First Command Financial Services Employee Review

3.0
22 Nov 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people that worked there were friendly. I worked in HQ so it was nice to have an onsite bank and ATM accessible. Different food vendors for lunch was nice. There’s a gym onsite as well.

Cons

Too many systems the company uses for account information and databases. It can be confusing at times. The culture could use some improvement. When I started working for the company I didn’t receive anything to make me feel welcome. Not even a pen. My department was heavy on the micromanaging which isn’t necessary. While majority of the company worked 2 days in office, my department worked 3 days. My department and others are overworked and underpaid.

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First Command Financial Services Response
2y
Thank you for your feedback. We appreciate your comments on the benefits of working in our Home Office. First Command is owned by employees through an employee stock ownership plan (ESOP), and we encourage our people to exercise their ownership by providing feedback that will help us create a positive environment for all. Our company leaders maintain an open door policy. We encourage employees to discuss business-related problems with their supervisor or management and offer suggestions on how to improve. We also rely on Glassdoor reviews to gain critical insights, so we again want to thank you for your feedback.

Explore other reviews about First Command Financial Services

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

True to its core values and principles. Family oriented and encourages family & work balance. Free financial counseling! Honest, kind, respectful employees and excellent CEO

Cons

Lots of baby boomers who don’t want to change work processes to enhance results, but they mean well :)

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First Command Financial Services Response
1mo
Thank you for taking the time to share your experience with First Command. We’re pleased to hear that our family-oriented culture, strong values, and supportive colleagues made a positive impact during your time with us. We also appreciate your feedback regarding opportunities to improve processes. We are committed to evolving as an organization, and insights like yours help inform how we continue to enhance efficiency and drive better results across the business. Your perspective is valuable, and we will share your comments with our leadership team.
4.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Consistency, team environment, team development, annual pay raises up to maximum for your position, bonuses based on your sales

Cons

Pay is low compared to industry averages Some opportunity for promotions, but not many

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First Command Financial Services Response
1w
Thank you for taking the time to share your experience with First Command. We appreciate your feedback and are glad to know your time with the team had a positive impact. We also appreciate your feedback on compensation and advancement opportunities. That perspective is important as we continue working to support our employees’ growth and recognize their contributions. We’ll be sure to share your comments with our leadership team.
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