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      First Advantage

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      First Advantage reviews

      Too much work for basic salary - Customer Service Representative First Advantage Employee Review

      1.0
      31 Jul 2024
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home. Nice people and team. Good to learn more about customer service.

      Cons

      Too much pressure about numbers and quality. You have to provide support for a lot of companies. You have to manage a lot of systems at the same time. Salary is ridiculous considering the amount of work.

      Explore other reviews about First Advantage

      5.0
      1 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent work environment and great coworkers

      Cons

      No cons are within this company for me

      avatar
      First Advantage Response
      1w
      Thanks for leaving a review of your experience with us! We're glad to hear that the work environment is a good fit and that you're enjoying your coworkers. We hope you continue to find your time with us to be a positive experience.
      1.0
      3 Jun 2026
      Customer success
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote first company Once out of operations you really manage your own time.

      Cons

      Excessive Workloads Poor choice in Team Leads Don’t get sick and if you do pray it doesn’t last longer than your FMLA 12 weeks because they will fire you! Even after 8 years of employment. Even when it is documented that they are responsible for the health issues caused by burnout!

      avatar
      First Advantage Response
      1w
      Thank you for sharing your experience. We’re sorry to hear about the challenges you faced, particularly around workload, leadership support, and your health concerns. We recognize how important it is to feel supported during difficult times, and your feedback highlights areas where we must continue to improve. We appreciate you taking the time to speak up and wish you all the best moving forward.
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