It’s a bank - Relationship Banker Fifth Third Employee Review

In the past almost ten years I have had just about 12 managers and haven’t had a real annual review for the past two years. I meet with the manager and they basically say I do well because they don’t really know me or have worked with me. I feel like you quickly reach a point of stagnation as opportunities are fairly hard to come by. Many middle managers came from Wells Fargo and that culture reflects that. A lot of nodding yes while saying no, not caring about operations because that would mean less focus selling. Must complete a list of priority leads that almost always end up being accounts closed by fraud and there is never appropriate staffing nor procedures set for bankers to go out an source business within the local community. The current sales scripts are overly wordy to the point you feel like you are giving a dissertation presentation just to open a checking account- I understand we have to say things a certain way but this still feels excess especially since our customers time should be considered valuable. The COVID response was pitiful as there was inconsistency in communications as well as supplying branches with proper equipment. The bogus point system finally died out for metrics, but now everything is a unit- set up customer with paperless statements you get a unit, bring over a 1mm relationship you get a unit... CE surveys are usually pertaining to other branches but get counted towards who ever is assigned (for context, I work in metropolitan Chicago but have a number of customers assigned to me in Kentucky or southern Indiana... and mind you next to nothing can be done for the customer unless it’s in person)