A busy branch is the place to be, otherwise you will be on the phone constantly trying to drum up business. - Personal Banker Fifth Third Employee Review

1.0
7 Oct 2009
Recommend
CEO approval
Business outlook

Pros

- Many open opportunities to advance within the company - Branches with heavy foot traffic quite easily meet their sales goals (judged on a points system)

Cons

- Very aggressive sales environment, more concerned with numbers than finding appropriate products for customer needs - Micro-management - multiple conference calls throughout the day to report production and points (not "what have you done for me lately?" but "what have you done for me in the last four hours?") - Lack of training - bankers only complete one week of teller training before they are sent to their branch and are expected to sell, so unless there is an experienced individual in the branch you will flounder until you teach yourself - The many opportunities for advancement seem to come from the high turnover rate

Explore other reviews about Fifth Third

5.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

Good Management and good culture

Cons

Underpay, and personal banker I are always hating on PBII

4.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Strong focus on customer relationships and professional development. Supportive team environment with opportunities to learn retail banking, financial products, and sales techniques. Good benefits and clear expectations for performance.

Cons

Sales goals can be demanding at times, and balancing customer service with production expectations can be challenging. Staffing levels occasionally created additional workload during busy periods.

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