Good management and work-life balance, but high workload - Case Manager Fidelity Life Employee Review

Flexible working Lovely office, although no parking Friendly people Good pay and great additional wellbeing leave

Terrible upper/ exec leadership. , CIO has no handle on department or costs. Keep making redundancies every few months, yet CIO worries about how to manage calendar. No clear strategy. A few restructures have been due to overspending on hiring, they then get rid of long term employees. What a shame, keep hearing from staff it was a great company to work for, now current management ruining it.

WFH Discounted health insurance Good amount of leave Good pay compared to market rate Most people are nice (excluding management)

Training is always an ongoing issue - high turnover rate of staff means that they are constantly desperate to have enough cover on the phones and never have enough time to structure a proper training plan. Most of what we learned was picked up as we went along. Then you get blamed when you make a mistake even though you never receive training. Nepotism is rampant - don't expect to get internal opportunities as they prefer to hire external people who are friends with/in relationships with management instead. Systems are OLD and barely usable. HR are incredibly unapproachable and unhelpful, as is management. Any time issues or concerns are raised they are incredibly quick to brush it all under the rug. However the microsecond you make a mistake they are on your back about it immediately.