Work on the showroom floor with homeowners and builders. Generate sales through client consultation. - Showroom Customer Service Representative Ferguson Employee Review

3.0
23 Aug 2017
Recommend
CEO approval
Business outlook

Pros

Monthly bonuses if you hit at least 50k a month. Good luck! 401 k matched 100% "Perks" from industry execs (outings, concerts, gifts, contest)

Cons

Pay. No work life balance. Work all Saturdays. Majority doesn't get 2 consecutive days off. A lot of wasting time with customers who will just buy online or give it to their plumber to bid.

Explore other reviews about Ferguson

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Huge office space and freedom to work independently in break rooms instead of being stuck at a desk. They have many opportunities for growth but the high paying roles are salaried and are paid once a month instead of biweekly. Overall a great company with good benefits

Cons

Lower pay than normal for the work

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Stable company with strong financial backing and deep pockets. Solid commission opportunities once you build a strong client base. Certain regions and business groups are willing to invest in and support business growth.

Cons

Some regions are under constant pressure to cut costs, making it increasingly difficult to service customers effectively and grow the business. Management is often absent and lacks understanding of the day-to-day realities of running such a lean operation. Overall talent quality has been declining, and the management compensation and bonus structure frequently drives irrational decision-making.

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