FSAIC Customer Service Rep - Customer Service Representative Federal Student Aid Employee Review

Scheduling seemed unfair when requesting time off or schedule swapping. Overtime since I had started the job metrics kept increasing which meant it became stressful overtime because of the demands in statistics. There was quite a big amount of favoritism in my call center. It's quite hard getting a spot where they may work with you if you plan on being a student while having that job. The balance of work and life feels uneven where you feel like work takes a big part of your energy.