What its Really Like - Customer Consultant FedEx Office Employee Review

3.0
24 Apr 2015
Recommend
CEO approval
Business outlook

Pros

10.50 an hour Floating Holiday Good Compensation and Benefits At times a nice easy college job, show up on time, greet customers kindly, help them make copies and then when its slow its just you and a bunch of buzzing machines and a coworker to talk too. Nights like that make 10.50 an hour very easy! Other days 10.50 isn't enough so I think it balances out.

Cons

Center Manager can't ever get a schedule out but maybe 3 days before the next week starts. How can you plan around that. Ridiculous amounts of paper work for each order, makes doing the order take twice as long. Unreachable expectations for greeting and pursuing every single customer. Team Meetings every other Saturday night from 9-10 Very hard for a college student to commit too. Not really any ability to move up to corporate after graduating. You have to go Customer Consultant-LC-Assistant Manager-Center Manager and then maybe move up but that alone could take you 5+ years. Where is the College Degree helping in this? So much online training it feels like your in an extra college course. College Degree not important to FedEx. Which only sucks for those that are pursuing degrees. FedEx is one of those companies that treats you like FedEx should be your #1 Priority and that they should be the most important thing in your life. Its hard to fit anything else into your life when FedEx gives you 9-10 hour shifts daily.

Explore other reviews about FedEx Office

5.0
28 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Good company lots of work

Cons

Crazy hours but not all the time

4.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Have a Strong staff and great customers -for the most part. Don't see my boss but 1-2 month.

Cons

The corp fluff to accomplish something. Setting all these goals and targets then forget about 90% until it's time to do the yearly "anonymous" survey. Then you see which stores had how many surveys done. 🙄 Keep it short and sweet it would be more effective. Have outstanding customer service but don't do anything personal in your store to recognize your customers. Be different but don't show it 😂 Working for Amazon now with no more pay. It benefits the store not us in our paychecks. At times unrealistic expectations with a high volume store and a staff of 4-5.

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