I Hated It So Much - Customer Service Representative FedEx Employee Review

1.0
14 Jul 2016
Recommend
CEO approval
Business outlook

Pros

- Being able to work from one store to another sometimes. - Nice uniforms. That was nice.

Cons

- 3-4 People can NOT handle a store on their own--especially in a congested area. We never had enough people to work on the floor - We were expected to print, ship, AND provide sales on the floor. We had to clean our own bathrooms and try to provide customer service to those who want to print things on their own. It's IMPOSSIBLE. - I remember being opening a store with my assistant manager and having 15+ people needing our assistance. Again. That is IMPOSSIBLE because we also provide print services. So we will have these long lines because we're working with customers that would require 15+ minutes of our time to assist them. Then we go and have to ship things for other customers. THEN we have to handle angry customers because they're waiting 30+ minutes just to buy a notebook. It's ridiculous and stressful and just. Ugh. It has been three years since I set foot to work in a Fedex store and it STILL was traumatic. I cried driving up there one time it was that bad. - I didn't have proper training but was expected to just "figure it out" when dealing with customers placing a print order. - Think twice about working in the retail store; or just don't do it.

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5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Lot of responsibility and help with questions

Cons

Daily changing volume makes it hard to plan a day.

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

One of the benefits they list to get you in the door is TOP RATE pay*. The top rate is currently unknown but general consensus is 20 years to top rate pay. If you love standing around making up stories in your own head for two hours while spreading rumors amongst your unabashed co-workers about other co-workers you’ve interacted 2 minutes in the year you’ve worked together then this job is for you! Minimal logic involved.

Cons

Fellow employees will unionize to get you out of your route. Employees will make up stories to pit employees against one another. Fellow employees will threaten other employees for being friendly to one another. The management is willing bend over backwards to give you a bad review if leaving for another job. Co-workers are extremely bored and in most cases workload differs dramatically depending on where you are on the sort.

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