Pros
You can occasionally find other decent human beings to befriend here but beware because management will belittle you for making friends at work.
Cons
EXTREME micromanagement. Must take more than 8 calls per hour to be considered satisfactory. Extensive time on phone calls with no down time to unwind. 7.5 hours constantly on phone calls. Little to no time on other work that is not answering phone calls. Little to no recognition unless you're doing "outstanding" work. Little to no praise about doing a good job when meeting standards. They make you feel bad about wanting to take time off because they are so understaffed and cannot hire more employees. They hired new employees at a higher pay rate than some individuals who were already working there versus giving current employees career growth opportunities to be promoted within. Multiple multiple stories of management stating an employee has resigned versus when they actually verbally fired them for not being "good enough."