Weak pay, disorganized company, no room for growth - Customer Operations Agent FanDuel Employee Review

1.0
7 Jun 2021
Recommend
CEO approval
Business outlook

Pros

FanDuel has a friendly and laid back culture that is refreshing. No micro-management, at least in CS. Decent WFH policy

Cons

They will market from day one how much room for growth there is from CS to other departments, or even within CS. Everyone wants to get out of CS because it's a terrible experience. Terrible pay, constant fires you have to put out every day with awful customers because the product is bad, and management constantly makes awful changes and doesn't seem to have a clue what CS even does for the company. Aforementioned promotions are done based on politics/other reasons and not merit. The process is awful; they will completely ignore your contributions during your employment, your resume, whatever you have to offer and solely focus on irrelevant topics as a reason for not being even considered for promotion. It's very clear this company treats CS as beneath everyone else, which is the opposite of the "get your foot in the door here at FanDuel and your possibilities are endless no matter where you start! Even in CS" narrative that that's constantly spewed.

Explore other reviews about FanDuel

5.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people, good impact roles

Cons

Low progression planning, advancement potential

2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

office is nice, good benefits

Cons

this company is a sinking ship. its values have changed from a good product and happy employees to we will do anything at all to stay relevant. sports betting is a depleting business. FanDuel let go over 500 people in one day and proceeded to have a massive ad event and paid for peoples subway rides with knicks alum and merch and everything...on the same. exact. day. They do not care about you and they will get rid of anyone. I would not recommend anyone work here unless maybe you just graduated and are looking for experience. We just got rid of our CEO and our CPO is leaving as well as several other high level employees because there is no saving this ship. jump off now is my advice.

6
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