Misleading Job - Customer Service Representative Fallon Health Employee Review

1.0
6 Jun 2023
Recommend
CEO approval
Business outlook

Pros

They lied on the job post and said it was a work from home job.

Cons

They lied after and said it was hybrid after 8 or more weeks of in office training, then they hold the office part over your head so your never really working from home. Just the illusion of it.

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Fallon Health Response
3y
Thank you for taking the time to share your comments. We are very sorry to hear about your negative experiences at Fallon Health. By the nature of the role, Customer Service representatives have a critical part in helping our members, which is why it’s important our reps are fully supported. We take your feedback seriously and will share your comments with the appropriate people. We wish you the best in your future endeavors.

Explore other reviews about Fallon Health

5.0
9 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Benefits Independence Schedule Career growth

Cons

Base pay is lower than average

4.0
22 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Flexible with PTO, very thorough training, great colleagues, opportunity to grow with the company

Cons

Work-life balance can be tilted, management is often not flexible with communicated needs, "The reward for a job well done is more work."

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