Pros
- Platform - Innovative platform, still needs tailoring to become a industry product based on industry
- Benefits - 401K match and generous health care covered
- Flexibility - When needed it was great to take time and recharge with the flexible PTO plans
-Non-Leadership Employees - Lots of energy from the employee base and willingness to learn and grow as well as support the international teams
Cons
- Leadership - Lack of transparency and vision as where the company was going as well as trust in employees who had more industry knowledge of how to sell into the industry. The lead time for opportunity conversion in this industry are much different compared to leaderships SMB days of selling CRM, sales teams need time to nurture enterprise deals that will move the needle, which takes time.
- Culture - The India based employees (95%) of the company were fantastic to work with, but leaderships lack of vision created disparity between international teams first hand knowledge of industry trends and platform/product needs.
- Finance - Billing customers on time as well as tracking commissions for the sales team should be improved upon
- Growth - Lack of active listening and understanding where employees desired to grow and improve their career paths