Where's the culture gone - Customer Service Representative (CSR) FCT Employee Review

executives don't care, don't understand purpose of ceo and pres...what do they do anyway, favoritism rampant, a bunch of exec and X-exec kids coming to run the show and they don't have a clue, HR is incompetent and don't care either, they lie and don't take ownership of their f'ups, this place has gone to the dogs