It's not the worst - Store Manager Extra Space Storage Employee Review

2.0
31 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Schedule is pretty consistent, and you have a fair amount of autonomy since upper management isn't physically there most of the time (store managers technically don't have any authority over assistant managers). Also the job is pretty easy once you learn all of the policies and get the sales process down. It's not hard but there can be a lot to do especially if you're at a busy location (you're a receptionist, retail manager, sales person, janitor, and facility manager all at once). If you consistently keep up with everything though you can have a lot of free time which is nice.

Cons

Pay is not good for the amount of responsibility you have (I'm getting paid just under $20/hr as an SM) and any bonuses are heavily taxed. There is definitely a gap between what different genders get paid. They also expect you to keep your wages a secret even though it's literally illegal to enforce that. Little to no overtime available. They may have you work at different stores (especially if you're an assistant manager) so it can be a long commute. Also be prepared to work alone most of the time because there's a high turnover rate and staffing is limited. They also expect you to get 10 google reviews a month which is a hassle You'll also be expected to help out other stores in your district, which is okay but "helping" often turns into doing someone else's work for them & cleaning up after them with little to no reward. Also unsurprisingly... with it being a customer service position, obviously it can be challenging dealing with customers who have little to no regard for you as a human being.

Explore other reviews about Extra Space Storage

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

"Working at Extra Space Storage has been a highly positive experience overall. The company culture genuinely prioritizes work-life balance, providing predictable schedules and stable hours that are hard to find in retail environments. The benefits package is excellent, featuring a great 401(k) match, reliable health insurance, and helpful performance bonuses. Managers generally offer a lot of autonomy.

Cons

The only downside is that career advancement and regular merit raises can feel a bit limited, often depending heavily on your specific district manager and region. If you value independence, steady hours, and strong corporate support, it is a fantastic place to build a career."

3.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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