Great potential - Assistant Manager Extra Space Storage Employee Review

3.0
9 Aug 2017
Recommend
CEO approval
Business outlook

Pros

The people here are all pretty friendly. The company has a lot of diversity at the top. Full time hours plus benefits. A lot of opportunity for growth. (You'll be turning down promotions faster than you know it.) This place is a meritocracy and that's great.

Cons

There are opportunities for growth but so few open positions. The bonuses are the smallest I've ever seen for the sales industry. How can you split a single monthly bonus of $50 with 3-4 people? For the amount of work required, respectfully, I don't think it's worth the compensation. You are the maintenance person and the sales person, and the manager. If you bust your hump and go the extra mile you may get lucky and take home a $20 bonus for the month? If you live on site you will actually make LESS $ per hour because they build it into your compensation but living on site comes with responsibilities too and isn't exactly "free." What is $200 a month to a company that continues to do so well when you're a contribution to that continued success? The compensation between assistant, store, and lead are not much different. What incentive is there to move up when it's more work and responsibility for $1-$2/hr more? If you aren't going for a rare DM position, why move up and take on the added stress and responsibility? You will use your personal vehicle for business purposes 3-4 times a week. You will/may have to clean up feces and or urine or vomit. You will/may deal with troublesome members of the homeless population and they'll be living on site and you'll be limited in your scope to do anything about it. Honestly, if you have a higher degree, I wouldn't consider working in the field at any of the stores because the compensation will not match your value and or experience.

Explore other reviews about Extra Space Storage

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The good points of working for Extra Space these five years is the help and growth management allows me. I enjoy working for Extra Space Storage and i come everyday wit a positive mindset to achieve our company goals.

Cons

Extra Space has trained me to listen and show empathy to our tenants. I do my best to give our tenants great customer service and advice.

3.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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