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Extended Stay America

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Customer Service ⭐️ - Lead Housekeeper Extended Stay America Employee Review

5.0
6 Jun 2025
Recommend
CEO approval
Business outlook

Pros

- Great attention to detail for cleanliness in every room. - Amazing customer service from the front desk when checking in/out, or with any needs they may have. - Great amenities; a kitchenette in every room, bathroom with towels, soap, etc., along with free WiFi, a TV and an on-the-go breakfast.

Cons

- On busy days we sometimes don’t have enough housekeepers scheduled to get every dirty room cleaned in a efficient and timely manner.

Explore other reviews about Extended Stay America

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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