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Extended Stay America

Is this your company?

Many Negative Changes - General Manager Extended Stay America Employee Review

2.0
11 Apr 2014
Recommend
CEO approval
Business outlook

Pros

Health benefits and my staff

Cons

Since Jim Donald replaced former CEO Gary DeLapp, the company has been through a lot of changes. Jim restructured the hotels to reduce management - 300 people lost their jobs. They expect too much for giving you too little to work with, very greedy. It was always a struggle to get capital funds to improve the hotels, although you were always expected to outperform the Hilton across the street. One of the VPs walked without notice. That tells you a lot....

Explore other reviews about Extended Stay America

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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