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Extended Stay America

Is this your company?

You might want to take a pass - Anonymous employee Extended Stay America Employee Review

2.0
10 Mar 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are some really, really, nice, good people that work for this company

Cons

Change starts at the top. Unfortunately, over the past year...give or take, the top has created a culture of fear and mistrust. It's ruining what made Extended Stay Hotels a great and worth while place to work. Because of this, a lot of quality people have left. The company is also financially strapped, resulting in properties not getting what they need to be properly kept up, while at the same time pushing rates way up. It's true the career growth is good, but that's only because turnover is so high. Also, wages are gradually being reduced by creating new lower level positions that are eventually promoted to lower earning levels than what the new position originally paid.

Explore other reviews about Extended Stay America

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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