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Extended Stay America

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Night Laundry/Front Desk - Night Audit/Laundry, Front Desk Extended Stay America Employee Review

1.0
20 May 2016
Recommend
CEO approval
Business outlook

Pros

Some of the hourly employees were friendly and very helpful

Cons

Work alone in the hotel from 11:00pm to 7:00am. Laundry facilities are not ventilates, so you breathe all the chemicals used to wash the linens and terry items. Too much laundry for one person to handle and they forget to explain the entire position at the interview. You mist complete all laundry: wash, fold, prepare housekeeping carts and fill linen closets, do all the dishes, manage the front desk and prepare the grab and go breakfast. Before you can leave...mop floor and sweep lint traps. No security and the hotel front entrance open 24/7.

Explore other reviews about Extended Stay America

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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