Pros
-Lightning fast interview and hiring process
-Thorough, structured, and engaging 2 week training period for new hires
-Fully remote
-Although the work hours are set, you choose from various schedule options as to what days you want to work/have off after the initial 2 week training period
-Supervisors are invested in your growth and take 1:1 time to build your knowledge and skill set
-No unnecessary meetings
-KPIs are realistic, fair, and achievable
-Supervisors and senior agents respond to you super quick if you message them with questions while you’re on a call with the lead
-They give you scripts for every scenario so you’re 100% prepared on what to say while speaking with leads
-Excellent benefits, super affordable too
-Second chance employer
-Company in growth mode, so there’s job security
Cons
-You’re definitely tied to your headset and computer during your shift since everything is tracked; that was a difficult adjustment for me as I am someone who hasn’t had to clock in or be tied to my desk for over a decade
-Job can be boring and redundant at time