Company that cares little about residents - Leasing Consultant Equity Residential Employee Review

1.0
4 Oct 2021
Recommend
CEO approval
Business outlook

Pros

-good training program with thorough training

Cons

- Does not care about residents and will not spend anything to improve the building -barely has any events and does not care about doing anything special for the residents -took away a lot of the commision and now has part of the commission through an office that is not on site -no employee empowerment, you need permission for everything through through manager/gm

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Equity Residential Response
4y
We are sorry to hear about your experience. Residents are the core of our business and customer satisfaction is extremely important to Equity. We know that it can be difficult to want property improvements right away. Every year (in fact, right now is the season!), our Investments team walks every property and prioritizes any improvements that are needed. We wish we were able to do all of them at once, but balance is key. We are also excited to start back up our resident events! Covid really weighed on this and there are constant conversations about when it is safe enough to begin those full force again! Commissions are a program that we review frequently - there are things that we test as a company, and this is the time for testing a new commission format. We would love to hear more about your experience with the above and also your permission comment - please reach out to your local HR Director to provide feedback so we can hear from you.

Explore other reviews about Equity Residential

5.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

great benefits and pay along with culture

Cons

don't have any at the moment

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Equity Residential Response
3w
Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
1.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The communities are physically nice

Cons

The biggest problem is the current tour policy is sheer insanity. On-site staff are already burning out by headcount being reduced whenever possible, and on top of it, they have made tours unlimited (5 tours can be booked at once, and this can happen every 30 minutes, even for 1 person working). Leasing agents and on-site staff are going to leave, burn out, continue calling out causing further short staffing. PLEASE do something about this policy before our office staff disintegrates, it is truly awful.

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Equity Residential Response
2d
Thank you for taking the time to share your feedback and for your continued contributions to Equity Residential. We appreciate your recognition of our communities and the care that onsite teams put into creating positive experiences for residents every day. We're sorry to hear about your concerns regarding tour scheduling, staffing levels, workload, and the impact these changes may be having on employees and residents. We understand that onsite teams play a critical role in our success, and feedback about operational processes, resource allocation, and employee experience is important. We appreciate you sharing your perspective and specific concerns. Input from our onsite teams helps inform ongoing conversations about how we support employees while continuing to meet the needs of our residents and communities. We also encourage you to continue sharing your feedback with your HR Business Partner, leadership team, or through our confidential Call to Action Hotline (800-231-5699 or CallToActionHotline.com) so concerns can be reviewed through the appropriate channels. Thank you again for your honesty and feedback. We value the work our onsite teams do each day and appreciate you taking the time to share your experience.
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