This is a Great Place to Work - Service Manager Equity Residential Employee Review

5.0
7 Jan 2018
Recommend
CEO approval
Business outlook

Pros

The pay and bonuses are very good as is the opportunity for advancement. The culture is the best thing about working here. The team genuinely care about and share in each others success. I love it!

Cons

The "run lean" philosophy can be overly stressful at times.

avatar
Equity Residential Response
8y
Hello, and thank you so much for your great review! It means a lot to us to hear perspectives from the service side of our company, which we know is a very challenging aspect of our business and a critical one to our success. We’re thrilled to hear that you are happy with your total compensation as well as your prospects for career growth, and that our culture and people are at the top of your list - ours too! We respect your concerns about staffing levels and floating support, and ensure you that we are continually evaluating our staffing levels. We plan to take proactive measures to get our teams the support they need for peak season, and we hope you will notice a difference! Thank you again for taking the time to share your thoughts, and for your tenure and dedication to the company.

Explore other reviews about Equity Residential

5.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

great benefits and pay along with culture

Cons

don't have any at the moment

avatar
Equity Residential Response
3w
Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
1.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The communities are physically nice

Cons

The biggest problem is the current tour policy is sheer insanity. On-site staff are already burning out by headcount being reduced whenever possible, and on top of it, they have made tours unlimited (5 tours can be booked at once, and this can happen every 30 minutes, even for 1 person working). Leasing agents and on-site staff are going to leave, burn out, continue calling out causing further short staffing. PLEASE do something about this policy before our office staff disintegrates, it is truly awful.

avatar
Equity Residential Response
1w
Thank you for taking the time to share your feedback and for your continued contributions to Equity Residential. We appreciate your recognition of our communities and the care that onsite teams put into creating positive experiences for residents every day. We're sorry to hear about your concerns regarding tour scheduling, staffing levels, workload, and the impact these changes may be having on employees and residents. We understand that onsite teams play a critical role in our success, and feedback about operational processes, resource allocation, and employee experience is important. We appreciate you sharing your perspective and specific concerns. Input from our onsite teams helps inform ongoing conversations about how we support employees while continuing to meet the needs of our residents and communities. We also encourage you to continue sharing your feedback with your HR Business Partner, leadership team, or through our confidential Call to Action Hotline (800-231-5699 or CallToActionHotline.com) so concerns can be reviewed through the appropriate channels. Thank you again for your honesty and feedback. We value the work our onsite teams do each day and appreciate you taking the time to share your experience.
See reviews by: Helpful|Rating|Date|All