Supportive environment but frustrating software - Concierge Equity Residential Employee Review

4.0
30 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Its a good company to work with. Managers are always accessible to talk and the environment is very friendly, at least on the location where I work (UWS)

Cons

The software we use is frequently difficult to navigate and unreliable. It often takes several minutes just to clock in or out, sometimes requiring me to sign in three times with the same credentials to reach the punch page. Furthermore, the system occasionally crashes while I am logging work, resulting in a total loss of progress. Regarding compensation and recognition, while pay is consistent, there are no performance bonuses. The recent $30 Grubhub card for appreciation day was insufficient to cover a full meal, and the "diploma" provided for work anniversaries feels like a symbolic gesture rather than meaningful recognition of my service. I hope this feedback is helpful in identifying areas where the employee experience could be improved.

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Equity Residential Response
2mo
Thank you for taking the time to share your experience and for your many years with Equity Residential. We’re glad to hear that you’ve experienced a supportive and friendly environment, and that your managers have been accessible; that kind of culture is incredibly important to us. We also appreciate your detailed and constructive feedback regarding the systems you use and your experience with recognition. We understand how frustrating technology challenges can be in day-to-day work, and your insights help highlight where improvements are needed. Additionally, your perspective on recognition and appreciation is valuable as we continue to evaluate how we celebrate and acknowledge the contributions of our employees in more meaningful ways. Thank you again for your honesty and for all that you do. Your feedback helps us continue to improve the employee experience, and we truly appreciate your contributions over the years.

Explore other reviews about Equity Residential

5.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

great benefits and pay along with culture

Cons

don't have any at the moment

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Equity Residential Response
3w
Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
1.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The communities are physically nice

Cons

The biggest problem is the current tour policy is sheer insanity. On-site staff are already burning out by headcount being reduced whenever possible, and on top of it, they have made tours unlimited (5 tours can be booked at once, and this can happen every 30 minutes, even for 1 person working). Leasing agents and on-site staff are going to leave, burn out, continue calling out causing further short staffing. PLEASE do something about this policy before our office staff disintegrates, it is truly awful.

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Equity Residential Response
4d
Thank you for taking the time to share your feedback and for your continued contributions to Equity Residential. We appreciate your recognition of our communities and the care that onsite teams put into creating positive experiences for residents every day. We're sorry to hear about your concerns regarding tour scheduling, staffing levels, workload, and the impact these changes may be having on employees and residents. We understand that onsite teams play a critical role in our success, and feedback about operational processes, resource allocation, and employee experience is important. We appreciate you sharing your perspective and specific concerns. Input from our onsite teams helps inform ongoing conversations about how we support employees while continuing to meet the needs of our residents and communities. We also encourage you to continue sharing your feedback with your HR Business Partner, leadership team, or through our confidential Call to Action Hotline (800-231-5699 or CallToActionHotline.com) so concerns can be reviewed through the appropriate channels. Thank you again for your honesty and feedback. We value the work our onsite teams do each day and appreciate you taking the time to share your experience.
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