Pros
Having come from Sunbelt Rentals, using the T3 system is like a breath of fresh air. I love that the majority of the work flow isn't on the phone. Using the T3 systems has opened the way to reach new heights with my work and I'm loving every minute of it.
Cons
So far i've only really encountered one thing that I wish was different here, and thats the communication between coordinators and TAM's. Specifically, the lack of acknowledgement to questions on emails. Even a brief response would be better than seeing the messages have been read and not hearing back for hours and half of the time, not hearing back at all.