Competitive, difficult to do well unless you're a "favorite" - Certified Personal Trainer Equinox Employee Review

3.0
11 Nov 2019
Recommend
CEO approval
Business outlook

Pros

The club is a fun place to work. Most of the people who work at Equinox are upbeat and fun to be around. And it's nice having a gym to workout at. Especially if you work at an Equinox that has a lot of amenities - a pool, steam room, etc. If you're lucky enough to work at a big location, such as a sports club, you have a great opportunity to make a lot of money. If the managers and membership advisors like you, you can definitely make tons of money.

Cons

There's a lot of sales involved. You can't be too shy to ask for business. The membership advisors and managers definitely play favorites. Some of the trainers get clients handed to them, one after the other, while others don't get any at all. Some trainers simply get handed lists of dead end leads. The current rule is that you are only able to workout at the location you work at unless it's the weekend. I find myself not wanting to workout, because I'm there so much and my workout is my "me time." I don't want to be at work for my "me time!" Some of the members can be extremely rude. These people have money and some are incredibly nice, but the others are incredibly AWFUL! Sometimes I feel like I'm in a real life SNL skit! FLOOR SHIFTS!!! Personal trainers are required to work full time and until you are training at a minimum of 96 sessions per month, you are required to work 5 floor shifts per week in which you have to "tidy up" the gym, so, basically clean up after the slobbish members for three hours at a time. They leave their weights and equipment all over and towels and bottles everywhere...it's ridiculous. Management claims these shifts are a way for us to get business, but rarely do people get clients on floor shifts.

Explore other reviews about Equinox

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Spa Management is professional and tends to employees needs. Encourages growth within the company and career wise.

Cons

The General management is continuously changing so credit for past performance is lost.

2.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

free gym membership your own office

Cons

Sales quotas can be aggressive, and there is constant pressure to hit monthly targets regardless of market conditions. Success often depends heavily on club traffic, lead quality, and location, which can make performance feel inconsistent. Long hours and weekend availability are frequently expected, especially during promotional periods and month-end pushes. Compensation can fluctuate significantly if sales goals are missed. Management styles vary greatly by club; some locations offer strong support while others can be highly numbers-driven. Administrative tasks and CRM follow-up can become repetitive and take time away from building member relationships. High turnover among advisors can create additional workload for remaining team members. Advancement opportunities exist but can be competitive and sometimes unclear. The focus on sales metrics can occasionally overshadow the hospitality and member experience aspects of the role. Corporate initiatives and promotions can change frequently, requiring advisors to quickly adapt messaging and sales strategies

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