If you want to work LONG HOURS and MAKE NO MONEY then WORK HERE - Membership Advisor Equinox Employee Review

1.0
27 Aug 2018
Recommend
CEO approval
Business outlook

Pros

Free Gym Membership, 40% off personal training, the spa, and the shop, and awesome co-workers.

Cons

Your base salary is literally ONLY 15,000..... which should be illegal for the amount of hours you will work. (50-60+ most weeks, and 70+ at the end of the month). You would be better off making minimum wage at a fast food restaurant... During the interview process, you are told you can "easily make 50k - 60k your first year" even if you are just an average advisor. One of my colleagues was even told that she would make between 80k-90k, when realistically you will work your butt off to make less that 45k, even if you are constantly over producing your sales goal. The sales goals are high and are only obtainable if you are willing to stay late multiple ties a week and come in on your off days for appointments. Sadly all these extra hours usually go unnoticed and unappreciated, and this is not sustainable. You are also expected to work most holidays, weekends, and and the last 4 days of EVERY month for closeout. Closeout consists of 4 days where you spend 12+ hours at the club each day, grinding to hit your lofty monthly sales target. The worst part of closeout is the last day, when you start your day at 8am, and then are forced to stay until 11:30pm or 12am trying to get a few more sales, as some sort of sick punishment. Even if you have already hit your personal sales goal and your club's goal, you still usually have to stay until your region hits. Management is a hit and miss... I have worked for some of the best managers and some of the WORST. At times it can feel like you are back in high-school, being micromanaged, and dealing with passive aggressive comments, favoritism, and double standards. Some management is literally are just there to workout all day and socialize. On the other hand I have had some great managers that I learned a lot working with. It's sad, because Equinox as a company is a great place. Amazing facilities and great gym. It's a great place to WORKOUT, just not to WORK AT. Get a gym membership here, just don't work here.

Explore other reviews about Equinox

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Spa Management is professional and tends to employees needs. Encourages growth within the company and career wise.

Cons

The General management is continuously changing so credit for past performance is lost.

5.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Free Equinox membership. Easily one of the biggest perks. You get access to a premium gym that normally costs hundreds of dollars per month. Health and fitness environment. You're surrounded by people interested in wellness, and many coworkers are into fitness. Customer service experience. Great resume builder if you're moving into hospitality, sales, banking, or corporate roles. Professional atmosphere. Equinox expects a polished appearance and high-quality service, which can help build professionalism. Networking opportunities. Members often include business owners, executives, and professionals in West Palm Beach. Relatively straightforward work. Most duties include greeting members, answering phones, checking members in, updating accounts, and keeping the lobby organized.

Cons

Pay is relatively low compared to the expectations and cost of living in South Florida. Many employees cite compensation as a downside. Can't call out sick.

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