Cool people and location, but toxic management and low pay - Front Desk Manager Equinox Employee Review

2.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Lots of cool people, nice location, gym membership and amenities are nice.

Cons

EVERYONE is underpaid, especially at the front desk, management does not care about you, every mistake you make is world's biggest f-up, no benefits or pto as a full time employee, absolutely 0 accommodation from management, ridiculously strict dress code, no room for growth, constant belittlement, I would ever work here again

Explore other reviews about Equinox

5.0
10 Feb 2026
Recommend
CEO approval
Business outlook

Pros

good benefits even for part time employees

Cons

hard to get a raise on your hourly wage

5.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Free Equinox membership. Easily one of the biggest perks. You get access to a premium gym that normally costs hundreds of dollars per month. Health and fitness environment. You're surrounded by people interested in wellness, and many coworkers are into fitness. Customer service experience. Great resume builder if you're moving into hospitality, sales, banking, or corporate roles. Professional atmosphere. Equinox expects a polished appearance and high-quality service, which can help build professionalism. Networking opportunities. Members often include business owners, executives, and professionals in West Palm Beach. Relatively straightforward work. Most duties include greeting members, answering phones, checking members in, updating accounts, and keeping the lobby organized.

Cons

Pay is relatively low compared to the expectations and cost of living in South Florida. Many employees cite compensation as a downside. Can't call out sick.

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