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      Equifax

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      Equifax reviews

      Not a flexible job - Customer Service Representative Equifax Employee Review

      2.0
      8 Aug 2021
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Co-workers and you have good talks

      Cons

      Got penalized for bathroom breaks Not flexible for time off and a hard process

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      Equifax Response
      4y
      "Thank you for taking the time to leave us a review. While we do not like to see that anyone had a negative experience, it is valuable to us that we learn from your feedback. This is especially true because teamwork is a high value for us and we want to do the best that we can to ensure that it is experienced well by all of our people. Given the concerning feedback about flexibility and time off , we would like to learn more regarding the specifics so that it can be addressed in a thorough manner. Continuous improvement is very important to us. If you are willing, please send more details about your experience to feedback@equifax.com. "

      Explore other reviews about Equifax

      5.0
      2 Jul 2026
      Solution sales executive
      Recommend
      CEO approval
      Business outlook

      Pros

      World class products, solutions, and people

      Cons

      None that I've come across yet

      2.0
      12 Jun 2026
      Senior account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      My direct manager. Comp plan if you’re lucky enough to find several whale clients, and if you’re lucky, the commission is approved.

      Cons

      There are a lot. First, office politics. Equifax expects employees to be very corporate and robotic. Metrics metrics metrics. 100% focused on revenue, not customers. Metrics, metrics, metrics. PIP overuse. Even when you’re 150% to yearly plan 6mo in, they expect 300%. Make sure to keep receipts. Senior management will find the most ridiculous ways to push reps out, continently right before a huge payout of a very delayed commission plan. (Sell something in Jan 2025, you will only get a fraction of commission until June 26). That’s if the exception committee approves payout (which never happens). If you sell a big deal, don’t expect to get paid 100% of what the plan says.

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