5.0
14 Oct 2025
Current employee, more than 1 year
Atlanta, GA
Recommend
CEO approval
Business outlook
Pros
Equifax is an outstanding employer. Beyond the robust employee benefits, the comprehensive training, knowledge, and experience gained significantly enhances our ability to effectively manage customer calls and emails while also providing valuable skills applicable to our personal lives.
Cons
While the knowledge and experience gained at Equifax are invaluable, there is an opportunity to significantly improve the onboarding experience for new hires. I recommend restructuring the employee training program to be more organized and modular so that New employees will feel better equipped and more self-sufficient when they transition to taking live customer calls and handling emails.