Pros
Schedule flexibility and work from home option.
Cons
Do not work here. End of Story. If you have thought about becoming a "leasing specialist" here, don't. That title is a glorified term for being a customer service punching bag for this company that will pay you bare minimum and expect a lot from you. Let's start with attendance- you're given "3 credits" every 3 months, which are what you use for when you need to take time off. This is essentially 3 days you can take off. You are allowed to work extra hours to "make up" for when you need time off, which is great in theory, but not in the way Entrata does it. For instance, if you miss a 4 hour shift, you would have to work 7.5 hours to make up the "negative ding to your attendance credits". Almost double the hours you have to work to make up for 4 hours? Makes zero sense. 6 hour shift made up is 10 hours of work. Leaving 30 minutes early from your shift is 5 hours of work to make up. If you go into the negative for credits, you can get fired. When it's busy, no one will cover for you, or you have to beg or trade people shifts so you don't have to take a ding. Requested time off is a joke. I put in multiple requests for different dates over the summer at least a month in advance and they never approved one single day off. Abysmal attendance system. If they're busy, they don't care about your personal life or what you need. If you get sick and miss 3 days of work? Guess you got 30 hours on top of your regular schedule to make up! Management is a joke. Major inconsistencies, it's a luck of the draw which manager you get, some being apathetic and "laid back" but will have horrid communication skills and you'll feel like you're floating in the middle of the ocean with no help or guidance, or you'll have extreme micromanaging and power trip managers who are all in their 20's and have no idea what they're doing. QA team is a joke. You get 2 calls graded PER WEEK, and the standards by which the calls are graded are extremely specific and difficult. QA team is taught to rip your calls apart and ANY, and I mean even 1 mistake can cost your grade on the call, which ultimately can lead to you getting fired, or at least never getting a raise, which is really what Entrata would prefer. Raises- If you can manage to get a very high call score and maintain it for 3 months, as well as adhere to a bunch of other difficult standards, you can get a raise, which if achieved you'll be waiting another month for them to actually apply it to your hourly pay, so you're waiting at minimum 4 months before your raise is actually applied. And because of how draining and mundane this job is, working between 1-6 months is probably the most common time frame in which people quit. If you want to get paid 11 an hour to take a high amount of calls each day from toxic and angry people literally all day, while adhering to high standards of QA, having 2 graded a week, and making little to no upwards progress regardless of how good you do, this is your job! Their only positive is a flexible schedule and a work from home option, so they prey on college kids and people desperate for a job. They'll literally hire anyone, which is evident when you see who works there. Don't expect a professional environment from the leasing agents or the managers. The managers participate in gossip (which they don't even try to hide sometimes) and frequently are called out for it. And the leasing agents are yikes, i'll leave it at that. Oh, and if you have any kind of physical or mental concern that is relevant to missing work or needing accommodations, and they don't offer FMLA till after a year of working (so basically you'll never get it if you need it, cause maybe 10% or less people in the leasing center have been there over a year). I put in an accommodation request (which is like their half-ah attempt to give you some kind of break for real medical concerns, like adding 5 minutes to your 1 break a shift), and I never heard back from HR. I waited 4 months and never heard back about it. Nice!
