8y
Sorry to hear your negative outlook on the company. And, as much as I'd like to take responsibility for the results over the past year, I can't. I only joined three months ago.
We _all_ (investors, management, employees, customers) want Enprecis to be a great company. That means:
1\ It's a growing business
2\ With a great team
3\ That's highly motivated
4\ Solving key customer pains/problems
I don't understand your perspective on customers and employees. So, let me illustrate some ways that we've already demonstrated our caring for the team and the customers.
1\ We've invested in training the Sales team more than ever before
2\ We keep working with them and coaching them to help them hone their skills
3\ We are trying to gather more customer feedback with monthly meetings unlike what we've done before
4\ We built NPS surveys that we're rolling out to our customers to gather more feedback
5\ And we visited a major customer's operations team (daily users of our product) to learn more about their business needs
I think we all get the fact that there's work to be done here. Happy to chat any time if you have questions or thoughts how we can better address our customers' and employees' needs.