Company Buried Itself - Customer Success Manager Energybox Employee Review

1.0
30 Oct 2025
Recommend
CEO approval
Business outlook

Pros

The only pros this company had was Monday WFH and that brief period of time where we worked remotely 3 days a week because the wifi in their temporary office was running on dial up fumes.

Cons

They told all their customers "we're looking into this for you" and ignored all their problems for months and years. I was forced to lie to my clients about getting problems resolved. They hated me because I wanted the clients to be cared for. If I didn't leave before their layoffs I would have been thrown off the building roof as their first "sacrifice"

Explore other reviews about Energybox

5.0
29 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Good communication, Well talented team, Accessibility

Cons

No much cons. Premium product so market is not ready to spend since lack of awarness.

1.0
5 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Focus on Sustainability: The company is committed to sustainability, which is a meaningful and important mission. Great Customer Experience (CX) Team: The CX team is talented and works hard to support clients effectively. Strong IT Team: The IT team is knowledgeable and reliable, ensuring smooth operations.

Cons

My experience with Energybox was deeply disappointing. The lack of proper training and support made success nearly impossible. Sales strategies were ineffective, with the CRO requiring pre-approved emails that consistently failed to generate results. Leadership lacked clear direction, with messaging and positioning so poor that customers often disengaged after the first meeting. Favoritism was rampant, creating an unfair work environment. Sharing ideas with the team was discouraged—strategies were often co-opted by others who then presented them as their own, only to later criticize your contributions. The sales team also competed over the same prospects, making collaboration nearly impossible. Despite hard work, employees were drained and often let go without warning or proper feedback. In my case, I was discharged at the end of the month, and my healthcare coverage was terminated with less than 24 hours’ notice instead of the standard 30 days. I cannot recommend this company unless you are in a desperate situation. There are better opportunities elsewhere where your contributions will be valued.

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