3.023 Feb 2026Service desk analystCurrent employee, more than 1 yearNorwood, OHRecommendCEO approvalBusiness outlookProsThe work is good sometimes.ConsThe pay is okay sometimes.Show more
5.05 Oct 2025Service desk analystFormer employeeRecommendCEO approvalBusiness outlookProsGreat management. I loved my time at Encore and learned a ton!ConsI don't have any to be honest, I loved my experience here.Show moreHelpfulShare
3.019 Mar 2026It service desk analystCurrent employeeRecommendCEO approvalBusiness outlookPros- Learn IT troubleshooting by doing - Ok payCons- Sometimes don't feel part of the team - Have favorites - Feel looked down upon by other employees as just a service desk employee -Show moreHelpfulShare2