Best Opportunity. Improved My Quality of Life! - Customer Service Representative Empower Employee Review

5.0
5 Sept 2018
Recommend
CEO approval
Business outlook

Pros

Starting pay $40k; paid, full-time, on-the-job training; entry-level; full benefits day one; highly structured, so you know what's expected of you; ample help, never leaving you wishing for more assistance or training; friendly people; plenty of room to climb and plan a lifetime career; beautiful (plain) office space which I enjoy, great view of mountains; chance to start a new career with no experience (no degree required though college study experience helpful) and get your adult life started with a great pay rate. Steady schedule (M-F 8-5) so you can leave work behind you when you go home and have balance.

Cons

Tough work; you must study and retain a lot of information that can seem tedious. I actually really enjoy it since it is rather black and white (investment type info). Job might seem boring to some (studying investments, laws, economics) and later going into a call center (boring for some but I know it's fine because after 18 months, you can transfer anywhere within company).

Explore other reviews about Empower

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Empower fully supports work life balance. They also support and encourage community service. I like the fact that they match not only by monetary contributions, they also match actual volunteer hours with money. Management at all levels is committed and invested in you professionally and personally.

Cons

None that I have found.

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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