No lessons learned from Mass Mutual/miss the old Empower that cared about employees - Client Services Manager Empower Employee Review

2.0
7 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Promote from within. Annual bonus, Profit Sharing and merit increase, good time off policy

Cons

Moving all jobs out of US. Increasing responsibilities without increase in pay, limited advancement of American workers only care about "global" employees. Laying off American workers for foreign workers. Making CSMs now also be PAs but no discussion of increase in pay? You are.getting 2 for 1, the csms are getting 2 jobs and no incentive to do it or care how it will effect the employees

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Empower Response
4mo
Thank you for sharing your concerns. It is clear you care about Empower and your colleagues. All associates, regardless of location, meet the same standards for performance, compliance, and data security. Protecting participant information is central to our business. We understand compensation and job security are personal topics, and while business conditions and long-term strategy influence those decisions, we appreciate our associates who demonstrate our values, serve our customers, and contribute to our collective company success.

Explore other reviews about Empower

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Empower fully supports work life balance. They also support and encourage community service. I like the fact that they match not only by monetary contributions, they also match actual volunteer hours with money. Management at all levels is committed and invested in you professionally and personally.

Cons

None that I have found.

2.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It is a consistent paycheck in an industry that isn't going anywhere. The benefits are average to slightly below average. If you are lucky, your immediate manager will be a real person and not just a faceless suit.

Cons

A caution to the culture : Empower is more interested in APPEARING to be a good place to work instead of actually being a good place to work. The employees were instructed by HR to leave a Glassdoor review IF we enjoy working at Empower. They made no mention of everyone leaving honest feedback regardless of their feelings about the company. That is incredibly telling about the culture and priorities of the company.

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