Call Center - Representative Retirement Empower Employee Review

1.0
15 Jan 2026
Recommend
CEO approval
Business outlook

Pros

regular company benefits and time off etc

Cons

No teamwork or community whatsoever at the company -- the mantra here is to beat it on down the line. If you don't have the answer to a client's question, just pass it off to make it someone else's issue.

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Empower Response
3mo
Shared ownership and collaboration are core expectations. We're sorry to hear that wasn't your experience at Empower.

Explore other reviews about Empower

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Empower fully supports work life balance. They also support and encourage community service. I like the fact that they match not only by monetary contributions, they also match actual volunteer hours with money. Management at all levels is committed and invested in you professionally and personally.

Cons

None that I have found.

2.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It is a consistent paycheck in an industry that isn't going anywhere. The benefits are average to slightly below average. If you are lucky, your immediate manager will be a real person and not just a faceless suit.

Cons

A caution to the culture : Empower is more interested in APPEARING to be a good place to work instead of actually being a good place to work. The employees were instructed by HR to leave a Glassdoor review IF we enjoy working at Empower. They made no mention of everyone leaving honest feedback regardless of their feelings about the company. That is incredibly telling about the culture and priorities of the company.

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