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Embassy Suites

Part of Hilton

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It has been a rewarding experience - Anonymous employee Embassy Suites Employee Review

4.0
21 Oct 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great atmosphere. Checking in people who are excited to be there is wonderful. Helping guest when they have a problem and seeing their appreciation when you solved their problem is priceless

Cons

Having to work weekends.Dealing with challenging guest. Working during large events not having enough staff, Handling guest complaints and they are still not satisfied

Explore other reviews about Embassy Suites

5.0
11 Dec 2025
Recommend
CEO approval
Business outlook

Pros

great people easy job enjoyed

Cons

sometimes it would be very slow

2.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Friendly guests, opportunities to learn multiple areas of the operation, and some hardworking coworkers who genuinely care about providing good service.

Cons

Management inconsistency and favoritism created a difficult work environment. Concerns and feedback were not always handled objectively, and decisions often appeared to be influenced by personal relationships rather than facts or direct communication. Employees could be held accountable without being given an opportunity to explain their perspective, leading to a culture where misunderstandings escalated instead of being resolved. Communication between management and staff lacked transparency, and morale suffered as a result.

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