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Embassy Suites

Part of Hilton

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My experience was challenging and rewarding working with community and developing close relationships. - Director of Sales and Marketing Embassy Suites Employee Review

4.0
3 Oct 2014
Recommend
CEO approval
Business outlook

Pros

I just finalized the contract with the National Narcotic Dog Detectors Association for 2013. They have chosen Laredo, Texas and the Embassy Suites Hotel as their host. This required much planning and organization with the Laredo Conventions and Visitors Bureau and tours of our great city. The entire experience was a joy!

Cons

Becoming a all non-smoking hotel created some issues with our long term quests who smoked. It was a challenge convincing them to stay. I offered some alternatives to areas where they could smoke.

Explore other reviews about Embassy Suites

5.0
11 Dec 2025
Recommend
CEO approval
Business outlook

Pros

great people easy job enjoyed

Cons

sometimes it would be very slow

2.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Friendly guests, opportunities to learn multiple areas of the operation, and some hardworking coworkers who genuinely care about providing good service.

Cons

Management inconsistency and favoritism created a difficult work environment. Concerns and feedback were not always handled objectively, and decisions often appeared to be influenced by personal relationships rather than facts or direct communication. Employees could be held accountable without being given an opportunity to explain their perspective, leading to a culture where misunderstandings escalated instead of being resolved. Communication between management and staff lacked transparency, and morale suffered as a result.

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