Great place to learn but .... - Customer Service Advisor Elsevier Employee Review

3.0
7 Dec 2014
Recommend
CEO approval
Business outlook

Pros

A place with rich amount of information and resources to learn and study on if you have time to understand the company itself. Besides that, the position I had, have work-life balance and a potential of exploration into several touches within departments and offices around the globe. - Work life balance - Ongoing internal and external courses - Fun environment - Lovely colleagues from all departments

Cons

The management did not fulfill their promises for keeping people and make them grow. If you are looking for a career advancement, it might not be a good place. Management prefers people who can talk their way out but does not really do their job. - Directions of the company is ever changing with uncleared movements - Low pay increments - Hardly any career advancements (although they are promoting it)

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5.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Industry leader Great benefits Incentive trips Invests heavily in its employees

Cons

Processes can be burdensome and clunky at times

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Elsevier Response
3w
Thank you for this balanced and thoughtful review. We're glad to hear that our benefits and investment in people are making a positive impact, those are commitments we take seriously. On the process feedback: Leadership is actively reviewing operational workflows, and the advice to listen more closely to employee feedback is something we're holding ourselves accountable to. If you're open to it, we'd encourage you to bring specific examples forward through your team or people and culture contacts. Change is most effective when it's grounded in the real experiences of the people doing the work, and that means you. Feel free to reach out to us at elseviergdrev@elsevier.com to provide more information Thank you for staying engaged and for caring enough to share this. It matters.
4.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Every direct manager I've had has been excellent: supportive, positive, and trusting me to deliver good work instead of micromanaging. Employees tend to stay, which suggests stability even if not everyone gets promotions or significant raises.

Cons

The pressure to outsource as much as possible, which is common at every publisher, leads to frustration. Because promotions or significant raises seem to be rare, you may be stuck in neutral unless you're very openly ambitious.

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