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      Elevate

      Engaged employer

      Elevate reviews

      Directionless, clueless, bloated, strange communication culture - Software Engineer Elevate Employee Review

      2.0
      2 Dec 2023
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Team members are friendly and intelligent enough. Despite the company being distributed across many time zones and cultures, teams interact and communicate well enough with one another. Software development cycles are extremely structured and expectations are laid out.

      Cons

      The structure supporting the software development cycles causes team leaders to be incredibly inflexible. Managers seemed adverse to making any changes as they were afraid about how this would impact their reports. This struck me as a great example of Goodhart’s Law – metrics becoming targets and ceasing to be good metrics. The software teams use an overly complex, strict, and inflexible "agile" development process. Upper management does not understand some of their own products. Marketing uses buzzwords for technologies they don’t actually have (smoke and mirrors) and management does not seem willing to make the investment required to actually implement these technologies. The company felt directionless. There was a strange and pervasive communication culture. My colleagues were unwilling to write substantive messages in chat, rendering MS Teams an absolutely useless tool. Now that I work for a real tech company, I look back in absolute shock of how things were run at Elevate.

      avatar
      Elevate Response
      2y
      Thank you for the review. Our management reads Glassdoor as a way to authentic and transparent feedback. Where it might appear helpful, we like to respond with our view. Liam Brown our CEO read and responded to your insight "Thanks for your feedback. Being clear-eyed, we agree that we needed to make choices a few years ago, and we hope those people who separated from the company felt respected as they moved on to the next step in their careers. We believe we’ve reaped the benefits of making those tough choices. In 2023, we successfully pivoted to profit, achieving 10% EBITDA as we’ve grown revenues to $100m. We sustained our investment in software, which is important to our strategy, and made progress in implementing our proprietary AI software into our services. This resulted in us onboarding over 10 new enterprise ELM software customers this year. We will keep trying to learn and improve." Elevate encourages direct feedback at any time either to our global People Team Pops@elevate.law or to me directly, Joyce Thorne, Chief People Officer at Joyce.thorne@elevate.law.

      Explore other reviews about Elevate

      5.0
      8 Feb 2026
      Medical bill reviewer
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible schedule. Work-Life balance. Monthly training topics.

      Cons

      Sometimes break in communication can occur with case load assignments.

      avatar
      Elevate Response
      3mo
      Thank you so much for this wonderful review! A 5-star rating after three years carries REAL weight, and it means a great deal to us! Flexible schedules, genuine work-life balance, and regular learning opportunities are things we want to be table stakes at Elevate. Hearing that they're consistently part of your experience tells us we're getting the fundamentals right. The communication gap around case load assignments is a fair flag: even one breakdown in clarity can create unnecessary stress, and that's worth fixing. We're reviewing how assignments are communicated to ensure all Elevaters always have what they need to hit the ground running.
      1.0
      20 Jun 2026
      Contracts specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      You get some paid holidays off

      Cons

      Run far away. These people pay incredibly below market value. Believe in yourself. You can do better. There is a major disconnect between Elevate and the employer - and the employee gets the bad end of the deal every time. I have never worked someone with more unprofessional people who don’t take any accountability for their actions and promises. I didn’t get paid and was told “oh well we will get you the next pay period, 2 weeks later.” They don’t care about the worker bee. That is evident by the super low wages they pay. Someone with a law degree getting paid less than Kylie Jenner’s maid is pathetic.

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