Pros
Good pay for the job that it is. Facility is comfortable and has a good canteen. Good health benefits with lots of free games & other perks. Upper management in the US are making an effort to raise moral and engage with staff. Company has to conform to Irish employment standards so the standard 20 days vacation, sick pay, overtime and protected working hours are in place.
Cons
Shifts that have no life / work balance. No product training, no structured game training to provide staff with the information critical to resolving players issues. Figure it out on your own time or use Google. Although it's a game company you would not know it and it really feels like a customer care call centre in any other industry. Most management do not know about or play games therefore do not understand their customers. Huge turnover in staff and management.