Pros
Some of the store managers and staff care, and have a great rapport with their customers. Their loyalty, I know, is to the lovely customer base and not to the tainted brand of EWM.
Cons
This is a potentially great business that is shamefully let down by a board of directors that cheat, bully and lie their way in to lining their own pockets at the expense of investment in the business they are supposed to manage. The quality of the store teams is generally exemplary, but the behaviour of the head office is so shamefully awful that even Sports Direct is made to look like a quality employer in comparison. The internal politics are beyond belief, with senior personnel routinely criticising each other, whilst at the same time denying necessary investment, all to please the owner and protect their bonuses. Truly this organisation is horrific. Like a fish, it will rot from the head down and I trust the good people still working there get out before the stench of nastiness and corruption reaches them!