22 Nov 2016
Echo Hospitality Response
8yThanks for the feedback, but we would like to set the record straight on a few matters. We do offer benefits, and they are explained at orientation.
This employee might be confused because we initially offered health care, but had very low enrollment, so we explored the idea of converting to an Orca card, but ultimately decided against that after conducting an internal poll and not everyone was excited about that option. So instead we decided to allocate those resources into larger staff appreciation events, and by rewarding our best team members with raises and accelerating our timetable for moving our starting wage up. We are on track to do just that this year, and we are really excited about it. The 401k match (technically an IRA) continues to exist and is available for any team member interested. This is, and will continue to be, and opt in program, because we recognize that not every employee is in a position to have some of their pay directed to long term savings, and it is not our right to make that call for them. Paid time off automatically accrues for every employee, not just those who work in Seattle, because we had this policy in place before the law and for all of our team.
We are sorry you felt that way about our communications and appreciate the feedback. We disagree that we are difficult to get a hold of; we are diligent about responding to pressing issues immediately.
Sincerely,
Megan Russell
Founding Partner
Director of Operations
Page Russell
Founding Partner
Director of Strategy