Ok - Customer Service Eataly Employee Review

3.0
1 Nov 2021
Recommend
CEO approval
Business outlook

Pros

Most coworkers are very helpful people and it's not an overly-competitive environment. Free uniforms.

Cons

Management is out of touch with conditions in the store and has a lot of ways of doing things that make no sense. Workplace claims to be diverse but is actually very segregated in terms of job assignments. Minimum wage despite selling extremely expensive products with high mark-up. Employees required to provide a doctor's note despite not having health insurance and management observing employees are visibly sick (this was pre-pandemic; hopefully this has improved). Extremely large staff has very small break area, meaning you sometimes have to eat lunch standing up, and there is not enough space for large number of employees to store belongings during shift. There is a lot of food waste that could be better rerouted to any number of charities or the staff themselves.

Explore other reviews about Eataly

5.0
6 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great work environment and fun experience

Cons

Scheduling difficulties, and no weekends off.

3.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent community and work environment, huge team so you’ll definitely meet some interesting people. Good for gaining early experience in the restaurant industry

Cons

Volume is unpredictable and inconsistent, so you have to be prepared to either be in the weeds with minimal assistance from management or ready to idle for 3 hours with two walk-ins per hour and no reservations. And the tourists are exceptionally insufferable here

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